Terms & Conditions – Super Express

Effective Date: 8 July 2026
Last Updated: 8 July 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website superrexpress.com (the “Site”) and any consulting, development, integration, or related professional services (the “Services”) provided by Super Express LLC (a company registered in the United States) and/or Super R Express Ltd (a company registered in Canada) (together, “Super Express”, “we”, “us”, or “our”).

By accessing the Site or engaging us for Services, you (“Client” or “you”) agree to be bound by these Terms. If you do not agree, do not use the Site or engage us for Services.

1. About Us

Super Express is a business-to-business (B2B) technology consulting firm. We provide services including, without limitation:

SAP implementation, integration, and HANA consulting;
IoT and 5G application development;
Artificial Intelligence and Machine Learning solutions;
UI/UX design;
DevOps engineering;
Custom application and e-commerce development; and
Digital transformation advisory.

Services are provided exclusively to businesses and organizations. We do not sell consumer products or offer services to individuals for personal, family, or household use.

2. Engagement and Scope of Services

Each engagement is governed by a separate written agreement, Statement of Work (“SOW”), Master Services Agreement (“MSA”), or accepted proposal (each, an “Order”). In the event of a conflict between these Terms and an Order, the Order shall prevail.
No engagement is created solely by browsing the Site or exchanging preliminary correspondence.
Any changes to scope, timeline, or fees must be documented in a written change request signed by both parties.

3. Fees, Invoicing, and Payment

Fees, milestones, and payment schedules are specified in each Order.
Unless otherwise stated in the Order, invoices are payable within fifteen (15) days of the invoice date via bank transfer, credit card, or an approved payment processor (including Tazapay).
Overdue amounts accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower).
All fees are exclusive of applicable taxes, duties, and withholdings, which are the Client’s responsibility.
Fees paid are non-refundable except as expressly set out in Section 4 below or in the applicable Order.

4. Refunds

Given the professional-services nature of our work, refunds are handled as follows:

Work already performed is non-refundable. Invoices covering work completed prior to termination are payable in full.
Prepayments and retainers for work not yet commenced may be refunded (net of costs already incurred) if written notice is provided before work begins.
Disputes regarding an invoice must be raised in writing within ten (10) days of the invoice date, failing which the invoice is deemed accepted.

Refund requests should be sent to manish.kumar@superrexpress.com.

5. Client Responsibilities

You agree to:

Provide timely, accurate information, access, and decisions necessary for us to perform the Services;
Designate a qualified point of contact with authority to make decisions;
Ensure that all materials, data, and content you provide do not infringe third-party rights or violate applicable law; and
Pay all undisputed invoices when due.

Delays caused by your failure to meet these responsibilities may result in schedule and fee adjustments.

6. Intellectual Property

Client Materials: You retain all rights to materials, data, and content you provide to us.
Deliverables: Upon full payment, we assign to you the rights in custom deliverables specifically created for you under the applicable Order, except for our Pre-Existing IP.
Pre-Existing IP and Tools: We retain ownership of methodologies, frameworks, know-how, templates, tools, and generic components developed by us before or independently of the engagement. To the extent these are embedded in deliverables, we grant you a perpetual, non-exclusive, royalty-free license to use them as part of the deliverables.
Third-Party Components: Open-source or third-party components remain subject to their respective licenses.
Portfolio Use: Unless otherwise agreed, we may reference your company name and a general description of the engagement in our marketing materials and portfolio.

7. Confidentiality

Each party agrees to keep the other party’s non-public business, technical, and financial information confidential and to use it solely for purposes of the engagement. Confidentiality obligations survive termination for five (5) years, except for trade secrets, which are protected for as long as they qualify as such under applicable law.

8. Data Protection

We process personal information in accordance with our Privacy Policy. Where an engagement involves processing personal data on your behalf, a separate Data Processing Agreement (DPA) may be executed.

9. Warranties and Disclaimers

We warrant that Services will be performed in a professional and workmanlike manner consistent with industry standards.
Except as expressly stated in these Terms or an Order, the Site, Services, and deliverables are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
We do not warrant that any deliverable will meet all of your requirements or that defects will be corrected outside the scope of an agreed warranty period.

10. Limitation of Liability

To the maximum extent permitted by law:

Neither party shall be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, or for loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to an engagement shall not exceed the fees actually paid by you to us under the applicable Order in the twelve (12) months preceding the event giving rise to the claim.
These limitations do not apply to liability that cannot be limited under applicable law (e.g., gross negligence, willful misconduct, or breach of confidentiality).

11. Indemnification

Each party shall indemnify and hold the other harmless from third-party claims arising out of the indemnifying party’s (a) breach of these Terms or an Order, (b) infringement of intellectual property rights, or (c) gross negligence or willful misconduct.

12. Term and Termination

These Terms remain in effect while you access the Site or receive Services.
Either party may terminate an Order for material breach with thirty (30) days’ written notice if the breach is not cured within that period.
Either party may terminate immediately if the other becomes insolvent, files for bankruptcy, or ceases to do business.
Upon termination, you shall pay all fees for Services performed up to the effective date of termination.

13. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including acts of God, war, terrorism, pandemic, civil unrest, government action, internet or utility failure, or supplier failure.

14. Governing Law and Dispute Resolution

Engagements with Super Express LLC are governed by the laws of the State of California, USA, and disputes shall be resolved in the state or federal courts located in San Francisco, California.
Engagements with Super R Express Ltd are governed by the laws of the Province of Manitoba, Canada, and disputes shall be resolved in the courts of Winnipeg, Manitoba.
The parties may agree in writing to submit disputes to binding arbitration.

15. Acceptable Use of the Site

You agree not to:

Use the Site for any unlawful purpose;
Attempt to gain unauthorized access to any part of the Site or its underlying systems;
Interfere with the Site’s operation, security, or availability;
Scrape, harvest, or reproduce Site content without our written consent; or
Impersonate any person or misrepresent your affiliation.

16. Third-Party Links and Services

The Site may contain links to third-party websites or reference third-party services. We are not responsible for their content, availability, or practices.

17. Modifications

We may update these Terms from time to time. The “Last Updated” date reflects the latest revision. Material changes to active engagements will not apply retroactively without your consent. Continued use of the Site after changes constitutes acceptance.

18. Miscellaneous

Entire Agreement: These Terms, together with any applicable Order, constitute the entire agreement between the parties.
Severability: If any provision is held unenforceable, the remaining provisions remain in full force.
Assignment: You may not assign these Terms without our prior written consent. We may assign to an affiliate or successor.
No Waiver: Failure to enforce any provision is not a waiver of that provision.
Notices: Legal notices shall be sent to manish.kumar@superrexpress.com and to the registered business address of the relevant Super Express entity.
Relationship: The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

19. Contact

Super Express LLC
420 Jones Street, San Francisco, CA 94102, USA

Super R Express Ltd
743 Adsum DR, Winnipeg, MB R2P 1L5, Canada

Email: manish.kumar@superrexpress.com
Phone: +1 (628) 468-3888